Imagine you receive a phone call 10 days before your holiday to inform you your chalet has had a fire and is unusable. The Operator boasts 28 chalets, but can’t offer your group of 18 any alternative places, BUT, you are told, you can still use the flights and transfers you have booked, ‘free’, AND you are given the number of a 3rd party agent for YOU to contact, who may have somewhere for you. She does have an equivalent, or better chalet, with spillover rooms nearbye, but at a cost of £150 -£200 more than you paid. Imagine you then have to spend much of your working day contacting the other 17 people, to let them know and see if they can afford it. Imagine also that you booked as a group back in October, in the same chalets as last year, and have used this company before. You speak to a director asking if they would consider giving your party ski passes to cover the difference? NO. ‘Force Majeure’, just the refund. 14 of us are going, 4 aren’t. With the refund cheque was a letter apologising for the inconvenience, and ‘hoping this will not deter you from booking with ‘LE SKI’ again.’ What do you think?