After reading Snowberry’s own website, one might believe that they have lots of makes and models of skis, of so many sizes, available on most if not all days. Well, that was not the case we experienced.

Perhaps Snowrental.net’s best category is not enough. Perhaps Snowberry simply don’t have as many skis as they claimed. Who knows…

One of our group member booked the highest category through snowrental.net. When we get to Snowberry, there was no Dynastar Omeglass, no Rossignol 9S, and we were given a pair of Dynastar Contact which looked quite tired. Based was not well ground or waxed, and edges not sharp. Snowberry’s website talks about their technical excellence, their dedication to giving well serviced skis everytime, their dedication on availability of just about everything. The skis were 5cm long anyway

These claims were NOT reflected in our experience.

Following the first day, the skis went back to shop for a service. Skis came out well prepared the following morning. Top marks to the servicemen.

A couple of days later, we wanted a pair of shorter skis.  The technician was cheeky. First he asked “What’s wrong with your skis?”. We said there is nothing wrong with the skis but want shorter ones. Then we asked what skis they have. He asked back “What do you want?”. So we asked again for Omeglass and 9S and such like. Then the technician said they do not have them available.  Then he added “we are reluctant to rent out world cup skis to normal customers. Race skis are very different to normal skis.” We said “we are not asking for WC race skis. Those are slalom carvers.” The technician then talked about that he is a racer and he uses race skis, and with all due respect, we aren’t, with comments that [my] skis are women’s skis. We began to wonder what he was getting to. At the end it was clear: they don’t have the top skis that they advertised and have to make us to settle to whatever they have.

Those were unnecessarily unrefined comments to put the customers down to serve the purpose of justifying unavailability and not able to honour what is advertised on the website.

Agreed. I know snowberry in Val, and my friends didn’t get what they had ordered either, but I can’t remember ever getting exactly what was shown on the web site at any hire shop.
Most people to be fair don’t care or don’t know much about the kit anyway, once you get to the stage of questioning your kit your probably ready to buy your own skis etc!!
The hire shops all vary between ok to downright rubbish, the standard of some of the kit in many leaves a lot to be desired!

I’ve had my own boots for years and my own skis for past 3 seasons, 100% better than hire kit.